Privacy Policy

CUSTOMER SERVICES

At Main Character (M/S Kavisha Lifestyle LLP), we prioritize your experience and are committed to protecting your privacy. Below, you will find key information about how we support and safeguard your journey with us:

  • Frequently Asked Questions

  • Product Knowledge & Care

  • Shipping and Delivery Information

  • Refund Policy

  • Cancellation Policy

  • Privacy Policy

  • Terms & Conditions

  • Institutional Orders

  • Blog

  • Contact Us

 

PRIVACY POLICY

At Main Character (M/S Kavisha Lifestyle LLP), we value the trust you place in us. To uphold this trust, we adhere to the highest standards of secure transactions and ensure the privacy of customer information. Please take a moment to review our practices regarding information gathering and dissemination. This Privacy Policy outlines how we collect, use, and protect your personal information while you engage with us on our website or through maincharacterglobal@gmail.com

By accessing or using our website, you agree to be bound by the terms and conditions outlined in this Privacy Policy. If you do not agree with these terms, we kindly request you refrain from using our website. By merely using the website, you expressly consent to our use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is an integral part of our Terms of Use.

Note:

Our Privacy Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates. Your continued use of the website signifies your acceptance of any changes to this policy.

Information Collection

At Main Character (M/S Kavisha Lifestyle LLP), we collect information from you at various touchpoints on our website to deliver an efficient, meaningful, and personalized experience. The information collected helps us to:

  • Simplify your use of the website, reducing the need to re-enter details repeatedly.

  • Assist you in quickly locating relevant information, products, and services.

  • Curate content on the website that aligns with your interests.

  • Keep you informed about new products, services, and exclusive offers.

Registration and Ordering

To access certain features or to place an order, you may be required to complete an online registration form. During this process, we collect personal information such as:

  • Your name

  • Shipping and billing addresses

  • Phone number

  • Email address

This information enables us to provide seamless services, ensure accurate delivery, and maintain communication with you.

My Profile Section, Contests, and Promotions

To enhance your experience, we may request additional personal details such as:

  • Anniversary or birth dates

  • Personal preferences, likes, or dislikes

This information helps us tailor our services to your needs. We may also gather such details through contests or promotions conducted periodically. Participation in providing such information is completely voluntary, and your choice to share helps us serve you better.


Email Addresses

At Main Character (M/S Kavisha Lifestyle LLP), we provide several opportunities for you to share your email address with us. These include, but are not limited to:

  • Registering for promotions

  • Requesting notifications about specific offers or products

  • Subscribing to our email newsletters and special offers

Occasionally, we may organize contests that are entirely voluntary. Should you choose to participate, we use the information you provide to:

  • Notify winners and distribute prizes

  • Announce contest winners, including their names and cities, on our website and social media platforms such as Instagram and Twitter

Your email address is a vital part of maintaining communication and ensuring you receive updates relevant to your interests.


Internal Use

We use the information you share internally to:

  • Enhance our website's content and layout

  • Improve our marketing outreach and communication

  • Tailor our services and products to better suit your preferences

  • Analyse general marketplace trends and insights regarding visitor behaviour

This helps us ensure your experience with Main Character(M/S Kavisha Lifestyle LLP) is as seamless, relevant, and personalized as possible.


External Use

At Main Character (M/S Kavisha Lifestyle LLP), your privacy is our top priority, and we do not sell, rent, trade, license, or otherwise disclose your specific personal or financial information to third parties, except in the following cases:

1) Service Providers:

  • Like most e-commerce platforms, we work with trusted third-party service providers (e.g., courier services) to perform specific functions on our behalf.

  • For instance, we share relevant information such as your name, shipping address, email, and phone number to ensure timely and accurate delivery of your orders.

2) Legal Requirements:

  • We may disclose your personal information in response to lawful requests from law enforcement, court orders, subpoenas, or if legally obligated.

  • Additionally, we may share your details to protect our legal rights, enforce our Terms of Use, prevent fraud, or safeguard our platform and other users.

3) Business Affiliates and Transfers:

In the event of mergers, acquisitions, or a transfer of assets, your personal information may be disclosed to entities under common control with us or involved in the transaction, subject to the prevailing Privacy Policy.

4) Aggregate, Non-Personal Information:

We may share aggregated, anonymized data (e.g., website traffic statistics or order trends) with advertising partners or other third parties. This data does not directly identify any individual user.

5) Data Security:

  • All your personal information is securely stored in a controlled database on servers protected by firewalls and password access. However, no security system is entirely foolproof. While we take industry-standard measures, we cannot guarantee that data will never be intercepted during transmission over the Internet.

  • Information you choose to share publicly (e.g., on discussion forums or social media) is accessible to anyone with Internet access and is shared at your own risk.

6) Anonymous Data Collection for Advertising:

  • We work with third-party service providers to display advertisements across the Internet. These providers may collect anonymous data (e.g., browsing behaviour or website visits) using industry-standard technology like pixel tags.

  • This process does not collect any personally identifiable information, such as your name, phone number, or email address.

Note: 

We encourage responsible sharing of information under features like “Share with Your Friend” or “Share Your Private Showcase.” You are advised to carefully consider whom you share your details with to avoid any misuse.


Communication With You

At Main Character (M/S Kavisha Lifestyle LLP), your personal information is essential to ensuring seamless service and communication throughout your experience with us. Here’s how we use it:

Order Fulfilment: We use your details to process and fulfil your orders, provide delivery updates, and address any inquiries related to your purchase.

Account and Site Updates: When you register with us, we may send you a confirmation email or OTP (One Time Password) verification on your registered Phone Number or E-Mail Address. Additionally, we may send service-related announcements or updates about our site to ensure you remain informed.

Promotions and Newsletters: If you share your email address to register for promotions, request notifications about specific products, or subscribe to our newsletter, we use it to deliver updates, offers, and special announcements directly to your inbox.

You always have the option to opt-out or unsubscribe from promotional emails. Every promotional email contains an 'Unsubscribe' link to simplify this process.

Note: 

Emails related to your orders, membership, or essential service updates are mandatory and cannot be opted out of, as they are vital to maintaining your account and ensuring smooth order processing.


How We Use Cookies

At Main Character (M/S Kavisha Lifestyle LLP), we utilize cookies to enhance your browsing experience and better understand your preferences. Here's how we use them:

1. What Are Cookies?

  • A cookie is a small file placed on your computer’s hard drive with your permission.

  • Once accepted, cookies help analyse web traffic or notify you when you visit a specific site.

    Note: We may also use third-party analytics and advertising tools (such as Google Analytics,
    Meta Pixel, etc.) that collect anonymized browsing data. You may opt-out of these through your browser settings or relevant opt-out tools.

2. Personalized Experience

Cookies allow our web applications to recognize you as an individual and tailor their operations to your preferences, likes, and dislikes. This ensures a more customized and user-friendly experience on our website.

3. Traffic Analysis

  • We use traffic log cookies to identify the pages you visit, which helps us analyse website traffic patterns.

  • This data enables us to improve our website and customize it to better meet customer needs.

  • All data collected is used solely for statistical analysis and is deleted once processed.

4. Enhanced Website Functionality

  • Cookies help us understand what features or sections of our website you find useful and which ones you do not.

  • Please note that cookies do not provide us access to your computer or personal information beyond what you choose to share.

5. Your Choice

  • You can choose to accept or decline cookies.

  • While most browsers automatically accept cookies, you can modify your browser settings to disable them if preferred. However, doing so may limit your ability to enjoy certain features of our website fully.

We recommend allowing cookies for an optimized browsing experience and to benefit from tailored content and features on our platform.


LINK TO OTHER WEBSITES

At Main Character (M/S Kavisha Lifestyle LLP), our website may include links to external websites that might interest you. However, once you click on these links and leave our site, we have no control over the external websites you visit. We cannot be held responsible for the protection or privacy of any information you provide on these websites, as they are not governed by our Privacy Policy and may have different practices. We encourage you to exercise caution and review the privacy policies of these websites to understand how your data will be used and protected.


Controlling Your Personal Information

At Main Character (M/S Kavisha Lifestyle LLP), we respect your privacy and empower you to control the collection and use of your personal information. You may choose to restrict the use of your information in the following ways:

• Whenever you are asked to fill in a form on our website, look for the box that allows you to indicate that you do not want your information to be used for direct marketing purposes.

• If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to us or emailing us at maincharacterglobal@gmail.com

• We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. However, with your consent, we may use your personal information to send you promotional information from third parties that we believe may interest you.

• Under the  Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) you have the right to request details of the personal information we hold about you. A small fee may apply for this service. To request a copy of the information we hold, please contact us at +91-9928835577


• If you believe that any information we are holding about you is incorrect or incomplete, please let us know by writing to us or emailing us as soon as possible. We will promptly correct any information found to be inaccurate.


Contact Us

If you have any questions regarding this privacy policy, please feel free to contact us using the information below:

Main Character (M/S KAVISHA LIFESTYLE LLP)

-Deepesh Kothari

-Address : Kavisha Lifestyle LLP, 3rd Floor RK MALL, Udaipur

-Phone No: 9413321212

Email: maincharacterglobal@gmail.com